Order & Delivery Information

ORDER CUT OFF TIMES

All Sydney orders are baked fresh and sent on Tuesday’s & Wednesday's.

All Sydney orders placed by Sunday 12 am will be sent on the Tuesday or Wednesday.

If you miss the Sunday night cut off, your order will be placed onto the following week delivery.

If your post code is not accepted, Please email info@palenafresh.com.au and we will get a delivery quote for you. We CAN ship to most places in AUS, however, some places may be more complicated and need to be checked first.

For more information on which postcodes are currently accepted, please view our 'Shipping Information/Policy'.

 

We have a flat rate shipping policy for areas of Victoria & Queensland. For metro Sydney areas we offer a flat rate delivery fee OR a 'free pick up' from our kitchen in Leichhardt.

We currently ship to the following Metro areas:

Gold Coast

Brisbane

Sydney

Newcastle

Wollongong

Melbourne

Please email us at info@palenafresh.com.au for more information if you live outside these noted areas. We will always do everything we can to see if we can get to you, so please feel free to send us through and email and we'll see what we can do. We are introducing new postcodes regularly so please keep in touch for our ever expanding delivery areas.

Interstate Deliveries 

Please note- If you are not going to be home for delivery, please purchase a Poly Box on our site for your order to be delivered in. We send our interstate orders with frozen couriers with 'Authority to leave'. If you do not purchase a Poly Box, Palena Fresh takes no responsibility for your goods left at your door. 

All interstate orders are sent out once per fortnight. Please see our Terms and Conditions page for the next send out date.
Orders placed before our Sunday night cut off will be picked up from us on the Tuesday.
 
They will then go back to a frozen depot where they will be sorted into QLD and VIC pallets. Those pallets will then make their journey to VIC and QLD. They will then be sorted out into the individual frozen couriers for each suburb.
 
Each suburb has a specific delivery day and will be held in a frozen storage while its waiting to be delivered.
The lists that we have for the delivery days are as follows;
 
QLD-
 
BRISBANE METRO - DAILY SERVICE (this means it should arrive to you  Wednesday - Thursday if it leaves us on the Tuesday)
Zone Boundary- Yatala to Morayfeild & West to Ipswich
 
GOLD COAST - DAILY SERVICE (this means it should arrive to you Wednesday- Thursday if it leaves us on the Tuesday)
Zone Boundary - Ormeau to Tweed Heads
 
MT TAMBORINE AND EAGLE HEIGHTS - MONDAY, WEDNESDAY & FRIDAY (this means it should arrive to you on the Friday if it leaves us on the Tuesday)
 
JIMBOOMBA & BEAUDESERT - MONDAY, WEDNESDAY, FRIDAY (this means it should arrive to you on the Friday if it leaves us on the Tuesday)
 
SUNSHINE COAST - TUEDAY TO FRIDAY (this means it should arrive to you on the Friday if it leaves us on the Tuesday)
Zone Boundary - Caboolture to Cooroy incl. Noosa
 
BRIBIE ISLAND & SURROUNDS - TUESDAY & THURSDAY (this means it should arrive to you on the Thursday if it leaves us on the Tuesday)
Zone Boundary- Bribie Island
 
MALENY & MONTVILLE - WEDNESDAY & FRIDAY (this means it should arrive to you on the Friday if it leaves us on the Tuesday)
Zone Boundary- Beerwah, Montville, Maleny
 
TOOWOOMBA - WEDNESDAY & FRIDAY (this means it should arrive to you on the Friday if it leaves us on the Tuesday)
Zone Boundary- Gatton to Toowoomba.
 
NORTHERN RIVERS - TUEDAY & FRIDAY (this means it should arrive to you on the Friday if it leaves us on the Tuesday. It will be held in frozen storage until delivery.)
Zone Boundary- Murwillumbah to Lismore
 
GYMPIE & POMONA - MONDAY & THURSDAY (this means it should arrive to you on the Thursday if it leaves us on the Tuesday. It will be held in frozen storage until delivery.)
 
VICTORIA-
 
MELBOURNE METRO - DAILY (this means it should arrive to you on the Thursday if it leaves us on the Tuesday)
Zone Boundary- Melbourne Metro bound by Frankston, Cranbourne, Berwick, Ferntree-Gully, Lillydale, Epping, Craigieburn, Diggers Rest, Melton, Werribee
 
MORNINGTON PENINSULA - MONDAY TO THURSDAY (this means it should arrive to you on the Thursday if it leaves us on the Tuesday)
Zone Boundary- Morington, Mt Martha, Mt Eliza, Langwarrin, Somerville, Tyabb, Hastings, Balnarring, Dromana, Rosebud, Sorrento.
 
GEELONG - WEDNESDAY (this means it should arrive to you on the Thursday if it leaves us on the Tuesday)
Zone Boundary Corio, Lara, Geelong, Highton, Breakwater, Ocean Grove, Newcomb
 
If your zoning is not on this list but you have been able to place an order, this is because we have spoken to our couriers and they either can, or can't get to you. If they can, we have organised special deliveries to that area and we can't guarantee the day of delivery but we will be able to figure this out as we go.
 
Please rest assured, your orders will be held in frozen storage during transit, holding times and delivery.
 
You will receive a text message from the couriers when your order is on board for the local delivery as well as another text once the order has been delivered.
 
If there is anything we can help with, please don't hold off ending us an email! info@palenafresh.com.au
Please note - SA & WA will be added shortly.