Order & Delivery Information

ORDER CUT OFF TIMES

We've moved to QLD from NSW - Please allow us some mess up room as we are extremely short staffed and have a whole new list of processes to learn. Who knew moving a business would be so hard? haha 

 

All orders are baked fresh and are sent fortnightly .

At current, All orders are baked and sent from us once per fortnight with a bi-weekly SATURDAY MIDDAY order cut off. Please check our social media pages or send us an email for the next order cut off date. 
Metro Sydney delivery day is Thursday

Metro Brisbane, Gold Coast and Sunshine Coast delivery day is Wednesday.

Metro Victoria delivery day is Thursday/Friday.

Metro Adelaide delivery day is the following Wednesday after the week it is sent.

(Victoria and Adelaide are a long transit in frozen couriers, it takes a while to drive down to you guys from way up here!)

 

Anything outside of the above metro areas have longer delivery days as the couriers only go to you on certain days. Please feel free to email us at info@palenafresh.com.au if you would like your exact day of delivery for all other areas.

Please note- If you are not going to be home for delivery, please purchase a Poly Box on our site for your order to be delivered in. We send our orders with frozen couriers with 'Authority to leave'. If you do not purchase a Poly Box, Palena Fresh takes no responsibility for your goods left at your door. 

If you live in QLD we offer a pick up from our Warana Factory. Your order will go into our usual baking cycle with the usual bi-weekly Saturday Midday cut off. you will recieve notification when your order is ready to be picked up after all courier orders are sent. 

If you need something urgent, please let us know and we will try to help. 

If you miss the Saturday Midday cut off, your order will be placed onto the following fortnight's delivery.

If your post code is not accepted, Please email info@palenafresh.com.au and we will get a delivery quote for you. We CAN ship to most places in AUS, however, some places may be more complicated and need to be checked first.

For more information on which postcodes are currently accepted, please view our 'Shipping Information/Policy'.

 We currently ship to the following Metro areas:

Gold Coast

Brisbane

Sydney

Canberra

Newcastle

Wollongong

Melbourne

Adelaide

Please email us at info@palenafresh.com.au for more information if you live outside these noted areas. We will always do everything we can to see if we can get to you, so please feel free to send us through and email and we'll see what we can do. We are introducing new postcodes regularly so please keep in touch for our ever expanding delivery areas.

Interstate Deliveries 

Please note- If you are not going to be home for delivery, please purchase a Poly Box on our site for your order to be delivered in. We send our interstate orders with frozen couriers with 'Authority to leave'. If you do not purchase a Poly Box, Palena Fresh takes no responsibility for your goods left at your door. 

All interstate orders are sent out once per fortnight. Please see our Terms and Conditions page for the next send out date. - we forget to update this allllll the time so, go ahead and have a look, however if the date has passed, don't hate us! just check out or socials or send us an email and remind me to update it! 
Orders placed before our Saturday Midday cut off will be picked up from us on the Monday.
 
They will then go back to a frozen depot where they will be sorted into QLD, SA and VIC pallets. Those pallets will then make their journey to VIC, SA and QLD. They will then be sorted out into the individual frozen couriers for each suburb.
 
Each suburb has a specific delivery day and will be held in a frozen storage while it's waiting to be delivered.
The list that we have for the delivery days are as follows;
 
QLD-
 
BRISBANE METRO- DAILY SERVICE - It should arrive to you on WEDNESDAY if it leaves us on the Monday.
Zone Boundary- Yatala to Morayfeild & West to Ipswich
 
GOLD COAST - DAILY SERVICE -It should arrive to you on WEDNESDAY if it leaves us on the Monday.
Zone Boundary - Ormeau to Tweed Heads
 
MT TAMBORINE AND EAGLE HEIGHTS - MONDAY, WEDNESDAY & FRIDAY -this means it should arrive to you on the WEDNESDAY if it leaves us on the Monday.
 
JIMBOOMBA & BEAUDESERT - MONDAY, WEDNESDAY, FRIDAY- this means it should arrive to you on the WEDNESDAY if it leaves us on the Monday.
 
SUNSHINE COAST - TUEDAY TO FRIDAY -This means it should arrive to you on the WEDNESDAY if it leaves us on the Monday.
Zone Boundary - Caboolture to Cooroy incl. Noosa
 
BRIBIE ISLAND & SURROUNDS - TUESDAY & THURSDAY-this means it should arrive to you on the THURSDAY if it leaves us on the Monday.
Zone Boundary- Bribie Island
 
MALENY & MONTVILLE - WEDNESDAY & FRIDAY-This means it should arrive to you on the WEDNESDAY if it leaves us on the Monday.
Zone Boundary- Beerwah, Montville, Maleny
 
TOOWOOMBA - WEDNESDAY & FRIDAY-This means it should arrive to you on the WEDNESDAY if it leaves us on the Monday.
Zone Boundary- Gatton to Toowoomba.
 
NORTHERN RIVERS - TUEDAY & FRIDAY -This means it should arrive to you on the Friday if it leaves us on the Monday. It will be held in frozen storage until delivery.
Zone Boundary- Murwillumbah to Lismore
 
GYMPIE & POMONA - MONDAY & THURSDAY- This means it should arrive to you on the THURSDAY if it leaves us on the Monday. It will be held in frozen storage until delivery.
 
VICTORIA-
 
MELBOURNE METRO - It takes a few days to get the pallet down from QLD to VIC (this means it should arrive to you on the Thursday or Friday if it leaves us on the Monday)
Zone Boundary- Melbourne Metro bound by Frankston, Cranbourne, Berwick, Ferntree-Gully, Lillydale, Epping, Craigieburn, Diggers Rest, Melton, Werribee
 
MORNINGTON PENINSULA - MONDAY TO THURSDAY (this means it should arrive to you on the Thursday or following Monday if it leaves us on the Monday)
Zone Boundary- Morington, Mt Martha, Mt Eliza, Langwarrin, Somerville, Tyabb, Hastings, Balnarring, Dromana, Rosebud, Sorrento.
 
GEELONG - WEDNESDAY (this means it should arrive to you on the Following Wednesday, the week after send outs, if it leaves us on the Monday)
Zone Boundary Corio, Lara, Geelong, Highton, Breakwater, Ocean Grove, Newcomb
 
If your zoning is not on this list but you have been able to place an order, this is because we have spoken to our couriers and they either can, or can't get to you. If they can, we have organised special deliveries to that area and we can't guarantee the day of delivery but we will be able to figure this out as we go.
 
Please rest assured, your orders will be held in frozen storage during transit, holding times and delivery.
 
You will receive a text message from the couriers when your order is on board for the local delivery as well as another text once the order has been delivered.
 
If there is anything we can help with, please don't hold off ending us an email! info@palenafresh.com.au